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Desktop Support
Category: Other
  • Your pay will be discussed at your interview

Job code: lhw-e0-89771141

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  Job posted:   Thu May 17, 2018
  Distance to work:   ? miles
  1 Views, 0 Applications  
Desktop Support
Req Ref No: SGWIDS18
Location: Madison, WI
Duration: 29 Months
Provides expert level technical assistance and customer service skills, supporting and managing Desktop Support software applications and hardware. Requires extensive knowledge of and experience with Desktop Support technologies, including, but not limited to, desktop client operating systems, desktop applications, desktop/laptop/tablet hardware, network and desktop printer support, mobile phones, and other supported wireless devices and peripherals. This Title receives escalated level support issues from the Help Desk and Enterprise Service Desk. Has 4-7 providing Desktop Support services. Experience with a variety of the Desktop Support management concepts, practices, and procedures. Relies on limited experience and judgment to plan and accomplish goals. Independently performs a variety of tasks. A certain degree of creativity and latitude is required.
Qualification Rating
Must Have
General Competencies
Ability to be self directed
and 4 years
Able to work independently
and 3 years
Business Office Applications and Administrative Procedures
3 years
Customer Service
and 4 years
Excellent oral and written communication skills
and 4 years
Information Technology - Desktop Support
and 3 years
Microsoft Office 2010 Suite
and 3 years
Other skills such as adding memory, video cards, mother boards, hard drives
and 3 years
Information Technology - Internet Tools
Email Clients - Outlook
and 4 years
Web Browser - Internet Explorer
and 0 years
Information Technology - Operating Systems
MS Windows 7
and 3 years
Information Technology - Software
MS Office 2010/O365
3 years
VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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